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- Post-delivery follow-up to obtain project feedback
- Categorizing the type of feedback and client satisfaction, making our own observations of the project, and what to do with the suppliers including VCA if necessary
- Which supplier to work with for processing the customer’s feedback
- Client Feedback Report filled by supplier in the event of customer complaint
- Updated: PC to understand what went wrong, supplier interactions and investigations, and customer communications/assurance
- Updated: VCA to be initiated by PC
- Video last checked 20230704